Repairs and Servicing

After Sales Support

At Cycle Works, we believe that servicing or repairing your bike is just as important as buying the right bike. After all, your safety, comfort and investment is in the hands of the mechanic you choose to service your bike… whether it’s a $500 family bike or your $8,000 pride and joy.

We have trained, experienced mechanics and we work to a system. We use professional quality tools, we service to manufacturers specifications and we use genuine or better quality parts.

Servicing and repairs for all makes and models

All new bikes go through an initial wear in phase. After this period (usually within one to two months) a light service is important to ensure proper gear and brake function, as well as the overall safety and performance of your new bike.

We include this initial service, as well as a complimentary ‘General Service’ to be used within 12 months of your purchase.

Our fully equipped workshop and expert mechanics are able to service all bikes as well as most suspension forks, shocks and ‘Dropper’ posts. Feel free to drop by or call us to discuss what we can offer for your bike.

Finding a good bike shop is just as hard as finding a good car mechanic, and these guys are the best. Prompt service, an abundance of knowledge and very fair pricing. Could not recommend them more.

Leon Rozitis
Great staff and easy to deal with. The boys at Cycle Works are always happy to help whether it’s a big or small job. The perfect Local Bike Shop.
Steve Ho

Hands down best bike shop in Melbourne. Couple years ago Vlad offered me a gel when I was bonking and had no money – not a lot of bike shops would do that! About a week ago when I started to get back into cycling Vlad hooked me up with a free Cycle Works bottle when he noticed I was just using a plastic bottle! These guys really go beyond what they have to do; I’d recommend anyone to give Cycle Works a shot!

Wilson Wu

Purchased a bike elsewhere and had nothing but trouble until I took it to this shop. The staff are super friendly and happy to help you out with anything you need to know. And best of all I haven’t had any issues with the bike since taking it to this shop. Would highly recommend using these guys.

Anthony Shaw

Bike Service Packages

Our servicing offers packages for any budget or requirement. Fitting of basic parts purchased from us is usually included, however parts are not.

Our Most Popular Service Packages

Our signature Service's are executed by our expert mechanics with the utmost attention to detail.

As well as tuning your bike our mechanics thoroughly check your frame and components for wear, damage and cracks. Upon completion, we aim for you to receive a bike in a condition that excels in both performance and reliability.

Parts are inspected for wear using measuring tools and experience, this ensures that parts won't wear beyond their usable lifespan.

Just like a brand new bike, there is often a bed in period, all our work is guaranteed so please drop by if you find your bike not to be performing as desired.

Our goal is for you to collect a bike that exceeds your expectations.

* Includes negotiable items that will affect service cost

Standard Service Packages

We follow manufacturers recommendations for servicing, however, we believe forks, shocks and seat posts should be serviced at minimum, annually.

We are equipped and qualified to service most major brands in house, however, we will work with suspension specialists across Australia if we are unable to complete your service in house.

Hub Service (from $20*)
  • Front loose ball (includes new bearings) – $30
  • Rear loose ball (includes new bearings) – $40
  • Rear Mavic and DT star ratchet, free hub bodies – $30
  • Campagnolo, ZIPP, and other rebuild able pawl system, free hub bodies – $40
  • Labour to replace sealed bearing (each) – $10–$20
Wheels True (from $30*)

Have a wheel that resembles a delicious Mexican treat, but still want to try and fix it? Bring it down, we love a challenge.

Each job is individually quoted in store.

  • Rim and spokes inspected for wear and/or damage
  • Spoke tension checked
  • Lateral and radial runout reduced to a minimum, while retaining even spoke tension
Brake Works ($40*)

Brakes are the first, third, or maybe even fifth most important part on your bike, but when you need them to work, you’ll need them to work.

  • Includes labour of fitting new parts if required (e.g. pads/cables/callipers)
  • Re-align brake pads to rim
  • Inspect pad wear 
  • Inspect + Lubricate cable
  • Adjust brake lever reach to desired position
Gear Works ($45*)

If you get that crunching or grinding sensation when you try to change gears then you need this.

  • Includes labour to fit new parts if required (e.g. chain/cassette/jockey wheels/cables)
  • Front and rear derailleur adjuster barrels reset
  • Front and rear gears tuned
  • Rear derailleur hanger checked and aligned
  • Inspect + Lubricate cables
  • Chain and derailleurs lubricated
Hydraulic Works ($45^)

Brakes don’t have any bite, and lacking stopping power? Or howling like an upset sealard? This complete service will restore your faith in your brakes.

  • Includes labour to fit new parts if required (e.g. pads/rotors/hoses)
  • Re-align brake callipers to disc.
  • Inspect rotor for wear, tighten rotor bolts
  • Adjust brake lever reach to desired position
  • Bleed brake system, flushing out air and old fluid

^ Cost per end

Quick Works ($65*)

Is your bike running mostly well, but sometimes doesn’t shift well under load? Maybe your brakes not giving you confidence they once had? Then maybe you need a quick tune up and safety check (also good piece of mind if you have recently bought a second hand bike)

  • check and minor adjustment of brakes and gears
  • check and adjust headset bearings
  • Lubricate drive train, derailleurs, pivots and all moving parts
  • Bike safety check, all bolts, bearings, and moving parts checked
  • Quick fit of rider to bike if required
  • Excludes labour for fitting/swapping parts
Exclusions

* Prices exclude parts where marked.

# Suspension services do not include full dampener rebuilds or service kits. Service kits start from approximately $60 from most major fork and shock brands.

We only stock and use the best brands

We stock a large range of parts to compliment our servicing. We aim to keep stock of the most common options offered by leading brands such as Campagnolo, Shimano, Sram, Rockshox and Fox.

When purchasing new parts in store, installation is normally included with our services. We aim to maintain competitive prices within the cycling community.

Find Us

Cycle Works
1115–1117 Whitehorse Road
Box Hill VIC 3128

Open Times

Hours
9:00AM–5:30PM : Monday–Thursday
9:00AM–7:00PM : Friday
9:00AM–4:00PM : Saturday

Closed Sunday and Public Holidays

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