Book your bike service or repairs when it suits you
Book your bike service with these easy to follow steps:
- Select which service you’d like
- Choose a date and time slot that suits you
- Give us your contact details so we can get in touch should anything change
Don’t forget to drop your bike off in the morning or before your allocated time slot
Can’t drop your bike off?
That’s okay, we have a handy pickup service where we’ll pickup and drop your bike off for you. Pricing starts as low as $15.
Leave a note when you place your booking and we’ll get in touch with you to arrange pickup.
Service Pricing Summary
Head to our Workshop page or click the links to view a detailed description of inclusions.
We get asked lots of questions, sometimes even bike repair and service related ones
Of course, if your question isn’t listed below drop in or drop us a line.
The dumbest question is the one you never ask.
Can you fit bike parts I bought online?
Saving money is as important to us as a store as it is to you as a customer. We have no problem fitting parts you have supplied yourself, but understand that this will come with a slight premium on the labour you pay.
In selling parts and accessories with services it allows us to absorb the cost associated with the extra time it takes to remove old parts and then fit and tune new parts. On older bikes parts can become seized or damaged before removal and it can take longer than expected, by buying the new part from us, we can usually wear this cost.
For instance, if you were to drop your bike off for a general service and need 2 new tyres and tubes (that you’d bought from us) we include this in the service, and would fit them free.
Will you inform me of extra costs during my bike service?
If your bike needs a minor part during service we usually just fit it and show you the old part when you collect the bike (unless you ask to be advised of all extras).
If a more significant cost is involved we will always call you to discuss the repair. This gives you the opportunity to come and inspect the part if you want to. We will also give you alternatives and tell you the benefits of each alternative.
How can I tell if I've chosen a good bike mechanic?
If you are unsure about your current bike shops workshop, ask to see their torque wrenches. This tool ensures that vital parts are tightened to the correct manufacturer’s specifications. Our workshop has three to cover different torque ranges.
The presence of this tool is no guarantee of workmanship, but it’s a good indication.
1115–1117 Whitehorse Road
Box Hill VIC 3128
9:00AM–5:30PM : Monday–Thursday
9:00AM–7:00PM : Friday
9:00AM–4:00PM : Saturday
Closed Sunday and Public Holidays
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