Cycle Works | Ph. (03) 9890 2622

Workshop

Before you Buy your Bike….

At Cycle Works, our service to you starts before you buy your bike.

Many bike shops use “Johnny Afterschool” to assemble new bikes. The bike is then given directly to you with, perhaps, a quick check by the shop mechanic.

At Cycle Works, the bikes are built in the first instance by a qualified mechanic, and then given a comprehensive check and test ride by a second mechanic. Both mechanics are experienced and trained to our exacting standards. During the check & test ride, the second mechanic uses a printed full page list to ensure that nothing, safety or otherwise, is missed. Each mechanic signs off on the checklist and the Serial No. of the bike is recorded. The checklist is retained for quality control purposes. You can be sure that your bike has had the best possible preparation.

When you take delivery…

When you collect your new bike, we will take the time to set you up on your bike and show you how to use it. This includes proper use of gears, how to remove and refit the wheels, and how to use any accessories that you ve bought (pump, computer etc.) We record the serial number of your bike on your receipt and in our computer (just in case the bike is stolen)

Now you’re riding…

From the day you take delivery to the day you sell the bike, you are automatically covered by our Labour Free guarantee. This means that between your scheduled services, if your bike needs additional adjustment or repair, you won t pay for labour….

If your chain breaks, your gears need adjusting or a tire wears out, you only pay for the parts. There are some exceptions to this guarantee explained below.
Does a mechanical warranty mean you are committed to an expensive and excessive regime of servicing ? Not at Cycle Works.

Free servicing for your new bike….

First you are given a six week and a six month service (specials excluded) absolutely free. Both of these services are comprehensive and follow a printed checklist to ensure thoroughness. Many bike shops just give the bikes a quick ‘tweak of the brakes and gears because they want to get on with the paying jobs . Also, they know that most of their customers will forget to come back for the free service. For us, this would mean that our customers might be riding bikes that aren t functioning at their best or which may have become unsafe… so we write to you to remind you when these services are due.

Ongoing Service Program….

After these free services, you will automatically go on to our scheduled servicing program. We recommend that with average use, your bicycle should be serviced every six months. We will send you a reminder each time your bike is due. If however, you receive your reminder and you call us and say, for example…

I’ve only ridden my bike twice since the last service … That s OK. We will send you another reminder when you think it will be more appropriate.

Exceptions to the “Labour Free” guarantee..

There are three exceptions to the Labour Free guarantee. When we re-schedule your services as above, the Labour Free guarantee is simply suspended from the date the service was due, until the date it is actually done. Then it resumes in full.

The second exception is accidental damage. If you ride into a tree, or buckle a wheel, we will charge normal labour.

The last exception is this. If the bike comes in for a service and we see that something needs replacing, we will show you the item and explain why it needs replacing. If you say…. No, don t replace it. That s OK. But if it fails during the guarantee period, you will still be charged labour for the repair involved.